Please feel free to call or email us with any questions. Please allow up to 3 weeks for your bank to post the refund to your account.īy making a reservation with Four Winds Carriage Company, the reservation holder agrees to the refund policy. If this is not possible, a refund will be issued. Upon cancellation of a reservation by Four Winds Carriage Company due to weather or any other unforeseen event, we will make every attempt to reschedule your ride during the current season. Four Winds Carriage Company is not responsible for contacting customers by any phone numbers or emails not listed in the reservation. Should we determine to cancel due to weather, we will make every attempt to contact you by 2 pm the day of your ride using the contact information provided at time of reservation. Though it may seem safe for operating a carriage in Mount Pleasant, we must also consider the weather for the larger North Texas region for the length of the night as our horses, many of our drivers and customers are traveling from out of town. Cancellations cannot be made by calling.Ĭancellations due to weather is at the discretion of Four Winds Carriage Company. Cancellation or Change requests must be made via email at. Changes to your reservation cannot be made within 5 days of your scheduled reservation. Changes to your reservation are subject to a $10 reservation change fee. Cancellations prior to the 5 day cut off are subject to a fee of 35% of the cost of the reservation. If you must cancel your reservation within 5 days of your scheduled ride, Four Winds Carriage Company will not refund the cost of the reservation. However, our horses, drivers and other customers kindly ask that you leave dogs/pets at home for the comfort and safety for all involved.Ĭancellations or Changes: Reservations are subject to our 5 day cancellation/change policy. Four Winds Carriage Company loves all animals small and large. We request all beverages be in containers with lids.Ī. Please be respectful to both our drivers and carriages to help maintain cleanliness throughout your tour and for the tours to follow. We will allow food and beverages, to include alcoholic beverages. Please dress yourself and children accordingly to stay warm for the ride. Please feel free to bring your own blankets to stay warm if you would like. Four Winds Carriage Company WILL provide 2 blankets per carriage / 4 blankets per wagon. Can I bring my own blankets, food, and or beverages for my ride?Ī. Please share some holiday cheer with your driver when tipping. It is customary to tip between 15% to 20% of the cost of your tour. Gratuity is NOT included in your reservation fee. You will need to arrive at the loading location 10 minutes before your reservation time to check-in.Ī. What time should I arrive for my reservation?Ī. The wagon can hold up to 8 average size adults (Children 4+ are required to have their own seat). Vis-a-vis Carriages hold 4 to 6 average size adults (Children 4+ are required to have their own seat).Ī. How many people can fit in a Vis-a-vis carriage?Ī. No, pricing is per vehicle!! Vis-a-vis Carriages hold 4 to 6 average size adults (Children 4+ are required to have their own seat).
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